Shipping & Returns

Australia | Standard Shipping
$10 flat rate on all orders
Free Australian standard shipping when you spend $100+

Australia | Express Shipping
$15 flat rate on all orders

International | Standard Shipping
$20 flat rate on all orders

All Australian domestic orders are shipped using Australia Post. Please note we are in Western Australia & standard postage will take 5-7 days Business days to the East. If you require express postage please email luisa@italianluxe.co

Please note, while we take all the care possible to ensure that you receive your goods, we cannot take responsibility for any damages or loss incurred during delivery.

Orders are processed Monday to Friday. Please allow up to 48 hours for Lulu & I to process your order after it is placed. Generally, if you place an order before 12pm, it will be sent that afternoon. Friday will be processed Monday. Tracking advice will be sent via email once your order has been dispatched.

Returns

Please choose your items carefully as we do not offer refunds. Full price items eligible for a store credit note is to be returned in original condition & tags on within 7 days of your order being delivered to you.

Discounted items eg flash sales to be returned within 7 days.

Strictly no return on sale items.

Our products are very precious to us so we will inspect all items upon receipt. Items that are not in their original condition will be returned back to you.

For a #RA number please email luisa@italianluxe.co.